Frequently asked questions
How do I get my files?
Right after checkout you get an email with a download link for a zip file. The link stays active for 30 days. If it expires, email us and we'll resend it.
What software do I need?
Excel or Google Sheets for workbooks, Word or Google Docs for documents, and any PDF reader for guides.
Can I try something first?
Yes. Ask for the free template, with the same Quick Start Guide our paid products include.
Which license do I need?
Single User if only you will use the files. Team for up to 10 users. Organization if people across your company will use them.
Why are some parts of the files locked?
Formulas, structure and cover pages are protected so the tools keep working. Everything you fill in is editable.
Do you offer refunds?
All sales are final because the products are instant downloads. If a file is missing or won't open, we'll send a working copy.
Is this legal advice?
No. Our products are practical HR tools. Have employment counsel review anything that touches law or compliance.
Do you offer training or live support?
No. Every product is self-serve, with detailed guides and screenshots. For hands-on consulting, see Afterlight People Systems.
How do I contact you?
Email hello@nocturnehrops.com. We answer by email.